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STORE POLICY

Welcome to the official Juvenile Aesthetic online store — your trusted source for authentic Mesoestetic skincare and aesthetic solutions in Egypt. We are committed to delivering premium products with reliable service and customer care.

1. ✅ Authenticity Guarantee

We are the authorized distributor of Mesoestetic in Egypt. All products are sourced directly from Mesoestetic Pharma Group – Spain, ensuring you receive genuine, professional-grade formulations.

2. 🛒 Orders & Fulfillment

  • Order Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Delivery Time:

    • Cairo & Giza: 1–3 working days

    • Other governorates: 3–7 working days

  • Shipping Fees: A flat fee is applied based on location. Or depends on our courier's, BOSTA charges

3. 💳 Payment Methods

We offer multiple secure payment options:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Visa, MasterCard)

  • Bank Transfer

  • Fawry & other digital wallets (where available)

Note: Prepayment may be required for certain items or high-value orders.

4. 🔄 Return & Exchange Policy

Because of the medical-grade nature of Mesoestetic products, returns and exchanges are only accepted under the following conditions:

Eligible Return Cases:

  • You received the wrong product

  • The product was damaged during shipping

  • The item is defective or expired

Return Terms:

  • Notify us within 48 hours of delivery.

  • Product must be unopened, unused, and in its original packaging.

  • Approved refunds are processed to the original payment method or as store credit.

  • Courier fees for returns are the responsibility of the customer, unless the error is on our side.

We do not accept returns for:

  • Opened, used, or tampered items

  • Products purchased during sales or promotions

  • Reactions or sensitivities due to skin incompatibility (we recommend consulting your skincare specialist)

5. 🧑‍⚕️ Product Use & Disclaimer

We are not responsible for misuse or adverse effects resulting from improper application.

6. 📞 Customer Support

We're here to assist you at every step.

  • Phone: [0122447707]

  • WhatsApp: [0122447707]

  • Email: [Juvenileaesthetic.eg@gmail.com]

  • Instagram: @mesoestetic.egypt

  • Working Hours: Sunday–Thursday, 10:00 AM – 6:00 PM

7. 🔒 Privacy & Data Security

Your privacy is important to us. All customer data is encrypted and securely stored. We do not sell or share your information with third parties.

8. 📄 Terms of Use

By using our website and placing an order, you agree to our terms of service and store policies. We reserve the right to modify these policies at any time without prior notice.

9. 📦 B2B/Clinic Inquiries

Are you a clinic or professional interested in Mesoestetic? Contact us for exclusive B2B pricing, professional protocols, and training support.

📩 Email us at: [Juvenileaesthetic.eg@gmail.com]

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